FAQ’s

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FAQ’s2017-10-29T08:11:41+00:00
How long will it take for Best Biochem to deliver?2017-10-29T07:57:03+00:00

For Asia area, it usually takes 2-3 working days.

For European and North American, 3-4 working days will be sufficient.

For other areas and region, at least 5-7 working days will be needed.

*The exact delivery date is the estimated by corporate international express. In extreme cases, it might be uncontrollable.

Which international express corporation do Best Biochem work with?2017-10-29T07:56:28+00:00

DHL and FedEx. If you have specific requirement, please notify us before order.

How does Best Biochem ship products?2017-10-29T07:55:13+00:00

Products will be shipped by air mail. Most catalog and custom products are shipped at ambient temperature. The recommended long-term storage temperature is indicated on instruction sheet.

What documents accompany with the shipment of the product I’ve ordered?2017-10-29T07:54:13+00:00

Included with your shipment are:

– Material Safety Data Sheet (MSDS)

-Proforma Invoice (PI)

-Certificate of Origin

-COA Report (Certificates of Analysis) of the products.

How can I get a quotation?2017-10-29T07:43:08+00:00

Email us your requested products or services to [email protected].

Or use the contact form in our website.

How can I place an order?2017-10-29T07:41:41+00:00

Two Methods.

Firstly, send an email including information of your email details, telephone, detailed address to [email protected]. Our sales team will respond to you within 12 hours.

Secondly, use our contact form on contact us page.

How can I pay?2017-10-29T07:39:58+00:00

All payment details are described on the electronic proforma invoice sent by our sales along with carrier tracking No. when your parcel is sent.

We accept PayPal, credit card (Visa, MasterCard, American Express) and wire transfer. PayPal is highly recommended.

What is a PO?2017-10-29T07:38:35+00:00

PO stands for purchasing order. Generally, it is generated by the purchasing department of an organization. PO includes the detailed information of buyer, product information and supplier’s information, and most importantly PO NO. which should also be shown in the proforma invoice provided by supplier.

Can I have a pro-forma invoice?2017-10-29T07:37:50+00:00

We are happy to provide pro-forma invoices – please email us at [email protected] specifying the information that you require. Please note that standard price and shipping, handling & packaging information can be obtained from the datasheet.

How can I contact your Customer Service ?2017-10-29T07:26:50+00:00

You can contact the Customer Service Teams as follows:

Tel: +86 (0) 512-6691-7204 or Email or[email protected]

Or leave a message on our contact us page

How do I check the status of my order?2017-10-29T07:23:20+00:00

Our staff in customer service department will contact you after the order has been placed. They will inform you the date of delivery if the product in stock. If it is a custom service, they will give an estimate delivery date and update you weekly.

Is my order confidential (for custom services)?2017-10-29T07:22:41+00:00

Yes. Best Biochem will keep every documents and technique details confidential. An official NDA (Non Disclosure Agreement) will be signed if it is necessary.

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